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If you're trying to choose between 1mind, Conversica, Qualified, and Exceed.ai for your AI-powered sales needs, you've come to the right place. We used QBack to analyze hundreds of G2 reviews, dug through Reddit discussions, and compared pricing across all four platforms to give you a clear picture of which one might work best for you.
This comparison covers everything from pricing and features to what real customers are saying. Whether you're a developer looking for flexibility, a business owner wanting something easy to use, or an enterprise needing enterprise-grade solutions, we break down the strengths, weaknesses, and true costs of each platform so you can make an informed decision.
Which AI Sales Platform Has the Best G2 Rating?
The ratings tell an interesting story about market maturity and customer satisfaction across these four platforms.
| Platform | G2 Rating | Review Count | Market Position |
|---|---|---|---|
| Qualified | 4.9/5 | 1,307 reviews | Market leader with massive review base |
| Conversica | 4.5/5 | 187 reviews | Established player with solid feedback |
| Exceed.ai | 4.7/5 | 85 reviews | Strong rating with solid review base |
| 1mind | 5.0/5 | 4 reviews | New entrant with limited reviews |
Qualified: The Customer Favorite
With a 4.9/5 rating across 1,307 reviews, Qualified is the clear leader in both rating and volume. Customers consistently praise their exceptional customer support and ease of use.
Top Pros (from G2):
- Exceptional customer support / Success Architects — 259 mentions
- Outstanding service / responsiveness — 226 mentions
- Ease of use / quick setup — 195 mentions
Top Cons:
- Steep learning curve / complexity of experience builder — 84 mentions
- Missing or limited features — 71 mentions
- Reporting limitations — 14 mentions
Notable Quote: "Qualified has been a game-changer for our sales and marketing strategy." — G2 Review
Exceed.ai: Strong Rating with Good Sample Size
Exceed.ai holds a solid 4.7/5 rating across 85 reviews, showing consistent customer satisfaction with their email automation platform.
Top Pros:
- Strong customer support / customer success
- Increased lead conversion / automates follow-up
- Ease of building sequences / automation
Top Cons:
- Integration/CRM field mapping complexity
- Occasional product bugs / polish issues
- Requires initial SDR time / handover tuning
Notable Quote: "Exceed has enabled us to book more meetings than we would have otherwise, as contacts often respond to the fourth or fifth message. A human BDM would not have been so persistent." — Capterra Review
Conversica: The Established Incumbent
With 4.5/5 across 187 reviews, Conversica has a solid track record but faces criticism around AI accuracy and response quality.
Top Pros (from G2):
- Lead generation — 14 mentions
- Helpful AI engagement — 9 mentions
- Automation capabilities — 8 mentions
Top Cons:
- Inaccuracy in responses — 7 mentions
- Inadequate response system — 7 mentions
- AI limitations — 6 mentions
Notable Quote: "Their ability to use AI to contact and reengage with customers is top notch. It's impossible to follow up with hundreds of customers month in and month out." — G2 Review
1mind: The New Entrant
With a perfect 5.0/5 rating on G2 across 4 reviews, 1mind is just getting started after launching publicly with $40 million in funding. Early customers report strong results, particularly at enterprise accounts like HubSpot.
Top Pros:
- Excellent customer support — 3 mentions
- Automation capabilities — 2 mentions
- Conversation/brain training and flexibility — 1 mention each
Top Cons:
- AI limitations (minor errors/hallucinations) — 1 mention
- Complexity of integration — 1 mention
- Time-consuming testing before launch — 1 mention
Notable Results: At HubSpot, 1mind's AI Superhuman "Fiona" achieved an 88% engagement rate, 78% increase in free trials, and 25% increase in conversion to closed/won deals. — PR Newswire
How Much Do AI Sales Platforms Really Cost?
Pricing varies dramatically across these platforms, with transparency being a major differentiator.
1mind Pricing
Cost: Not publicly disclosed (enterprise custom pricing) Model: Contact sales for pricing True Cost: Average contract is six figures according to TechCrunch
What You Get:
- Photorealistic AI Superhumans with face, voice, and deep product knowledge
- Unlimited simultaneous conversations, 24/7 availability
- Custom integrations with CRM and existing workflows
- Recursive learning and conversation memory
- Ability to join live conference calls as sales engineer
Hidden Costs: Implementation, integration professional services, training, and custom workflow configuration likely add significant costs beyond the base contract.
Conversica Pricing
Cost: Starting at $2,999/month (marketplace listings) Pricing Page: Contact for pricing G2 Estimate: Mid to high five-figure annual contracts
What You Get:
- AI agents for email, SMS, chat, and messaging
- CRM integration (Salesforce, etc.)
- Conversation analytics and reporting
- Appointment/meeting booking
- Lead qualification and re-engagement
Hidden Costs: Custom integrations, additional agent types, languages, multi-channel add-ons, and premium support likely increase costs. G2 reviewers note it's "expensive" and pricing can limit usage for smaller customers. — TrustRadius
Qualified Pricing
Cost: Not publicly disclosed (custom enterprise pricing) Pricing Page: Schedule a demo G2 Estimate: $$k - $$k per year (based on 9 purchases)
Pricing Tiers:
- Premier — Piper AI SDR with real-time website conversations, meeting scheduling, personalized emails, multi-channel nurture
- Enterprise — Premier + SSO, reporting API, multi-language agent, custom data retention
- Ultimate — Enterprise + multiple agent profiles, multiple websites/brands, custom LLM connections
Hidden Costs: G2 reports perceived cost as high ($$$$$) with average discount of 18%. Implementation typically takes 1 month with 7-month ROI timeframe. High-volume contact databases and custom integrations likely add costs.
Exceed.ai Pricing
Cost: Starting at $1,950/month (marketplace listings) Pricing Page: Contact for pricing Sources: Capterra, SoftwareAdvice
What You Get:
- Two-way email conversations at scale
- Website chat / chatbot
- SMS capabilities
- Automated lead qualification
- Meeting scheduling / calendar integration
- CRM sync (Salesforce, HubSpot, Marketo)
Hidden Costs: Implementation, custom integrations, premium support SLAs, consumption-based fees for high message volume, SMS/telephony credits, and per-seat charges may apply. G2 notes 7-month average time to ROI.
What Are the Top Pain Points for Each Platform?
Understanding the complaints helps you avoid surprises after purchase.
1mind: Top 3 Complaint Categories
1. Integration Complexity
Severity: Medium - Requires dedicated technical resources
- Deep integration with company knowledge bases and CRM systems takes time
- Custom workflow configuration is time-consuming
- Testing phase before launch can be lengthy
Evidence:
2. AI Limitations
Severity: Low - Minor errors manageable with training
- Occasional hallucinations or inaccuracies in AI responses
- Requires iterative training to reach optimal performance
Evidence:
- "AI limitations (minor errors/hallucinations)" — G2
3. Enterprise-Only Pricing
Severity: High - Excludes SMB and mid-market buyers
- Six-figure average contracts price out smaller companies
- No self-serve or transparent pricing options
Evidence:
- "Average contract is six figures" — TechCrunch
Conversica: Top 3 Complaint Categories
1. Response Inaccuracy ⚠️ Critical Issue
Severity: High - Directly impacts customer interactions
- AI responses can be inaccurate or confusing
- Misalignment between automated replies and customer queries
- Limitations in handling nuanced conversations
Evidence:
- "Inaccuracy in responses" — 7 mentions on G2
- "Inadequate response system" — 7 mentions on G2
- "AI limitations" — 6 mentions on G2
2. Cost Concerns
Severity: Medium - May limit adoption and usage
- Starting at $2,999/month is expensive for many companies
- Additional costs for integrations, agents, and channels add up quickly
Evidence:
- "Conversica is expensive and it may not work for everyone" — TrustRadius
- Reddit user: "To me this strikes me as everything wrong with marketing in current times" (regarding AI persona concerns) — Reddit
3. Complexity and ROI Timeline
Severity: Medium - Slower value realization
- G2 comparisons suggest Conversica is "slower to reach ROI" than focused tools
- Implementation and training takes time
Evidence:
- G2 pricing shows 9-month average ROI timeframe — G2
- "It seems that their AI agent is not trained enough" — Reddit
Qualified: Top 3 Complaint Categories
1. Steep Learning Curve
Severity: Medium - Requires investment in training
- Experience builder complexity requires dedicated learning time
- Not as intuitive as initially expected
Evidence:
2. Missing Features and Limited Customization
Severity: Medium - May require workarounds
- Some expected features are missing or limited
- Export and reporting capabilities not as robust as needed
Evidence:
- "Missing features" — 71 mentions on G2
- "Limited customization" — 33 mentions on G2
- "Reporting limitations" — 14 mentions on G2
3. Concerns About SDR Job Displacement
Severity: Low - Strategic concern rather than product issue
- Reddit discussions highlight concerns about inbound SDR roles becoming obsolete
Evidence:
- "Qualified just launched its AI SDR called 'Piper'... Looks like SDR roles (especially inbound roles) are going to become obsolete pretty soon!" — Reddit
Exceed.ai: Top 3 Complaint Categories
1. CRM Integration Complexity
Severity: Medium - Setup challenges
- Field mapping between Exceed.ai and CRM systems can be confusing
- Initial configuration requires careful attention
Evidence:
- "Integration/CRM field mapping complexity" cited as top con across marketplace reviews
2. Product Polish Issues
Severity: Low - Minor bugs and downtime
- Occasional downtime or product bugs
- Not necessarily widespread but noted by reviewers
Evidence:
- "Occasional product bugs / polish issues" cited in reviews
3. Initial Time Investment
Severity: Low - Improves over time
- Requires daily SDR approval/oversight initially
- AI assistant needs time to mature and learn
Evidence:
- "Requires initial SDR time / handover tuning" noted in reviews
- Average 7-month ROI timeframe — G2
How Do These Platforms Position Themselves?
Understanding competitive positioning helps you see where each platform fits in the market.
AUTOMATION
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1mind: The "AI Closer" for Enterprise
Positioning: AI Superhumans that handle inbound sales from inquiry to close, including technical demos and deal closing.
Target Audience: Enterprise and mid-market companies with complex sales cycles
Key Differentiators:
- Photorealistic avatars with face and voice that can join live calls
- Focus on closing deals, not just booking meetings
- Can act as sales engineer conducting technical demos
- Deep product knowledge training on company documentation
- Average contracts are six figures
Use Cases:
- Inbound sales qualification and closing
- Technical product demos
- Joining sales calls as virtual sales engineer
- Customer onboarding
Attack Message: "While competitors focus on booking meetings, 1mind closes deals. Our AI Superhumans can conduct technical demos and close six-figure contracts, not just hand off to sales reps."
Conversica: The Lifecycle Revenue Platform
Positioning: Full customer lifecycle AI agents for demand gen, sales, service, and retention across all channels.
Target Audience: Large enterprise organizations (2,000+ customers)
Key Differentiators:
- Powered 1.5 billion conversations
- Coverage beyond sales (customer service, retention)
- Industry-trained AI agents
- Deep CRM and MarTech integrations
- Enterprise security and compliance (GDPR, SOC 2)
Use Cases:
- Lead generation and qualification
- Customer re-engagement
- Subscription/billing support
- Cross-sell and upsell campaigns
Weakness: Breadth creates complexity - reviewers note it's "slower to reach ROI" than focused tools and AI accuracy remains an issue.
Qualified: The Agentic Marketing Leader
Positioning: "Agentic Marketing" platform with Piper the AI SDR agent, purpose-built for Salesforce-native companies.
Target Audience: Mid-market and enterprise B2B companies (500+ brands using Piper)
Key Differentiators:
- #1 on Salesforce AppExchange
- Highest G2 rating (4.9/5) with 1,307 reviews
- Piper AI SDR handles web + email + meetings autonomously
- Exceptional customer support (259 mentions)
- Proven ROI (22% pipeline increase at Asana, $27M at Greenhouse)
Use Cases:
- Website visitor engagement and conversion
- Inbound lead qualification
- Automated meeting booking
- Email nurture campaigns
Weakness: Steep learning curve (84 mentions) and high perceived cost. Reddit shows concerns about SDR job displacement.
Exceed.ai: The Email Automation Specialist
Positioning: Conversational AI for two-way email and webchat lead engagement and qualification.
Target Audience: SMB through enterprise B2B marketing and sales teams
Key Differentiators:
- Most affordable starting price ($1,950/month)
- Two-way email conversations (not just one-way sequences)
- Strong customer success support
- Persistent follow-up (responds through 4th-5th message)
- Owned by Genesys (enterprise backing)
Use Cases:
- Email lead nurturing at scale
- Website chat and qualification
- Meeting scheduling and calendar integration
- Follow-up on meeting no-shows
Weakness: Owned by Genesys, may be perceived as feature within larger suite rather than best-of-breed. Integration complexity noted by reviewers.
Strengths and Weaknesses Summary
1mind
Strengths:
- Unique photorealistic AI avatars with face and voice
- Focus on closing deals, not just booking meetings
- Can join live calls as sales engineer
- Proven results (88% engagement, 78% trial increase at HubSpot)
- Strong backing ($40M funding)
Weaknesses:
- Enterprise-only pricing (six-figure contracts)
- Limited market presence and review data
- Integration complexity
- Time-consuming testing phase
- Unproven at scale outside of early customers
Conversica
Strengths:
- Massive scale (1.5B conversations, 2,000+ teams)
- Full lifecycle coverage (sales, service, retention)
- Industry-trained AI agents
- Deep integrations with enterprise stacks
- Proven enterprise security and compliance
Weaknesses:
- Response inaccuracy issues (7 mentions on G2)
- High cost ($2,999+/month starting)
- Slower to reach ROI than competitors
- Complexity from breadth of offering
- Mixed Reddit sentiment on AI quality
Qualified
Strengths:
- Highest customer satisfaction (4.9/5, 1,307 reviews)
- Exceptional customer support (259 mentions)
- Proven ROI with documented case studies
- Deep Salesforce integration (#1 on AppExchange)
- Autonomous Piper AI SDR
Weaknesses:
- Steep learning curve (84 mentions)
- High perceived cost ($$$$$)
- Missing features and limited customization
- Reporting limitations
- Primarily website-focused (less strong in other channels)
Exceed.ai
Strengths:
- Most affordable entry point ($1,950/month)
- High G2 rating (4.9/5)
- Strong customer success support
- Two-way email persistence (4-5 follow-ups)
- Genesys backing (enterprise credibility)
Weaknesses:
- Smallest review base (20 reviews)
- CRM integration complexity
- Occasional product bugs
- Limited Reddit presence and mindshare
- May lack innovation focus as part of larger company
Key Insights: Common Themes Across All Products
1. Customer Support is a Differentiator
All four platforms with strong ratings emphasize customer success:
- Qualified: 259 mentions of exceptional support
- 1mind: 3 mentions of excellent customer support
- Exceed.ai: Repeatedly praised for customer success
This suggests that AI sales tools still require significant hand-holding and that vendor support quality directly impacts customer satisfaction.
2. The "AI Closer" vs "Meeting Booker" Divide
1mind is positioning itself to move beyond the commoditized "book a meeting" value prop that Conversica, Qualified, and Exceed.ai focus on. The market is evolving from:
- Wave 1: Automate email sequences (traditional sales automation)
- Wave 2: Book meetings via chat/email (current focus of most vendors)
- Wave 3: Close deals and conduct demos (1mind's positioning)
3. Pricing Transparency is Lacking
Only Exceed.ai provides reasonably transparent pricing ($1,950/month starting). All others require custom quotes, making true cost comparison difficult. This enterprise-sales approach:
- Creates friction in evaluation process
- Favors larger buyers who can negotiate
- Makes it hard for SMBs to assess affordability
4. Integration Remains a Pain Point
Despite years of development, CRM and tool integrations are still a challenge across platforms:
- 1mind: "Complexity of integration"
- Conversica: Complex setup noted in reviews
- Qualified: Learning curve for experience builder
- Exceed.ai: "CRM field mapping complexity"
Buyers should budget significant time for integration and configuration.
5. AI Quality and Accuracy Still Improving
Every platform has AI limitations mentioned in reviews:
- Conversica: 7 mentions of inaccuracy
- 1mind: Minor hallucinations noted
- All platforms require training and tuning period
This indicates the technology is still maturing and human oversight remains important.
Which Platform Should You Choose?
Choose 1mind if:
- You're enterprise with budget for six-figure contracts
- You want AI to close deals, not just book meetings
- You need an AI that can join calls and conduct technical demos
- You have complex B2B sales requiring deep product knowledge
- You're willing to invest in lengthy integration and testing
Choose Conversica if:
- You need full lifecycle automation (sales + service + retention)
- You're large enterprise with mature CRM and MarTech stack
- You want industry-specific AI training
- You need proven enterprise security and compliance
- You can wait 9+ months for ROI and budget $2,999+/month
Choose Qualified if:
- You're on Salesforce and want native integration
- Website conversion is your primary focus
- You value exceptional customer support
- You want proven ROI with strong case studies
- You can manage a learning curve and high cost
Choose Exceed.ai if:
- You're SMB or mid-market with tighter budget
- Email lead nurturing is your main use case
- You want persistent two-way email automation
- You need affordable entry point ($1,950/month)
- You value strong customer success support
Sources & Links
Company Websites
Pricing Pages
G2 Reviews
Reddit Discussions
- Qualified's new AISDR - r/salesdevelopment
- Looking for experiences with AI SDR companies - r/SaaS
- Conversica experience discussion - r/marketing
- Conversica concerns - r/msp